STUDIO SAFFRON POLICIES / TERMS OF SERVICE
II. OWNERSHIP OF WEBSITE DESIGN Upon completion of a custom website design and payment of web design and development fees, the client is the owner of the commissioned website. The client may continue to use the commissioned website to promote the client’s company or organization regardless of whether he/she chooses to continue further services with Studio Saffron. The client does not have the right to resell the design or development to other companies. The client does have the right to add pages onto the existing site or have another company add pages onto the existing site using the commissioned website design/development.
III. OWNERSHIP OF WEBSITE DOMAIN NAME Website domain names are leased from domain name registration companies. When Studio Saffron registers a domain name for a client, that registration will be made in the client’s name. Upon payment of any outstanding fees, the client has the right to use that domain name regardless of whether he/she chooses to continue further services with Studio Saffron. Domain name renewal and renewal fees are the responsibility of the client. If the client chooses to have Studio Saffron renew the domain name on behalf of the client, an additional service fee will apply. Clients are advised to closely monitor the renewal date of a registered domain name and to verify that the renewal of said domain name has been completed. Studio Saffron cannot be responsible for expired domain names.
IV. OWNERSHIP AND COPYRIGHT All text and photos used as content in a commissioned website must be provided by the client (unless the client has hired Studio Saffron for content development). The client must have ownership or written permission to use all content he/she provides for use. It is up to each client to ensure his/her design and/or content does not infringe on any trademark, service mark, or copyright. Studio Saffron cannot be responsible for intellectual property infringements on behalf of clients. Also, Studio Saffron Web Design cannot be responsible for submitted content. Clients should not mail irreplaceable photos or documents or send content that must be returned.
V. PROJECT INITIATION The initiation of a web design or development project requires a signed or electronically submitted signup form, payment of half of the initial web design/development fees for custom website design or the entire setup fee for blogs or templates, plus the client logo or any other element that is required to be used in the design.
VI. PROJECT TIMELINES INCENTIVES AND PENALTIES Studio Saffron cannot complete a website if the client does not provide content (the text and/or photos to be used in the website) or other required elements (pre-existing logo or account login information, etc.). If Studio Saffron is waiting for content or other pieces of information, the client will be notified. If the client fails to handle the requests in a timely manner, the website may be delayed. (Professional writing and photography services are available for a surcharge if the client needs assistance with content development.) In order to keep projects on track, Studio Saffron offers incentives and penalties. If a client provides all content (text & photos) and other required elements within ten business days of project initiation, the client will receive a $50 discount off the website design fee. Alternatively, if the client has not submitted all content and other required elements within 30 days of project initiation, client will be billed $30 per month for every month the project is delayed. If the client-driven delays continue, Studio Saffron will complete as much of the project as possible without the missing elements. In order to keep all accounts current, Studio Saffron may bill for the completed project and add missing elements later at they are received. If more than 60 days from the website design and build has passed, and the client still has not submitted the remaining missing content, Studio Saffron reserves the right to consider the project complete in its entirety and bill for all future work.
VII. HOW CONTENT MAY BE SUBMITTED All content must be submitted electronically via email (contact us for the correct email address) or on CD mailed to Studio Saffron. Text must be selectable as actual text rather than as flattened images. Both text and photos/graphics must be clearly labeled with the name of the page on which it will be displayed. Content may not be submitted via fax or paper copies. Exceptions to this policy must be approved in advance and will incur a surcharge.
VIII. HOW MUCH CONTENT MAY BE SUBMITTED PER PAGE Due to web page load time considerations and the flat rate charged for web pages, there is a limit on what can be included in a single web page. A web page can hold the equivalent of about 2 and ½ pages of the content that would typically fit on an 8 ½” x 11” piece of paper. If the content is straight text without any pictures, tables, graphs, etc., this equates to a maximum of 2000 words. If there are pictures, or tables, etc., then less text will fit. Additionally, a web page may include up to a maximum of six photos on a page. A photo gallery page with limited text may contain up to ten photos. If a client’s content does not fit within these parameters, one or more additional web pages should be purchased.
IX. HOW REVISIONS TO A WEBSITE DESIGN ARE HANDLED We take pride in providing attractive designs, and the vast majority of our clients are extremely pleased with the design we create for them. However, design is a subjective art, and not everyone’s tastes are the same. While we will gladly make initial minor modifications for no additional charge, it is important to be clear on how revisions to the look of a website design are handled. The web design signup form is the contract which describes the look a commissioned web design project will achieve. Design preferences, such as the look of the site, the color scheme, the functionality, monitor resolution preferences, etc. should be specified at that time, prior to the commencement of any design work. If any design preference stated in the web design signup form was not met, the adjustments will be made free of charge. If the client develops preferences or changes his/her mind after the completion of the work, adjustments will be made by the hour at $90.00 per hour.
X. DESIGNS FOR SUB PAGES Unless otherwise specified in the design contract, subpages of any website will use the same design as the home page. Mockups are not provided for sub pages. Formatting requests for sub pages will be considered but will not be guaranteed. If the client requires specific looks or formatting for sub pages, this request should be made at the time of the initial contract and may incur additional fees.
XI. HOW WEBSITE MAINTENANCE REQUESTS ARE HANDLED Clients who have signed up for a maintenance plan receive discounts off the web designer’s hourly rates for website updates. The standard half hour maintenance plan is enough time to add about five photos and a few paragraphs of text. Clients on a Studio Saffron web maintenance plan may send update requests via email (contact us for the correct email address). Routine maintenance which fits into the allotted time specified in the client’s maintenance plan is typically completed in about three to four business days. If a client on a website maintenance plan requests more than the scheduled amount of maintenance, he/she will be given a quote and, if approved, the additional work will be completed at a discounted rate of $85.00 per hour and the turnaround time will be based on workload issues. Clients who are not on any maintenance plan may request website updates at the full $90.00 hourly rate and the turnaround time will be based on workload issues. Monthly maintenance plan fees are separate from hosting fees and may be cancelled at any time. (See details under the Termination of Services section.)
XII. HOW TECHNICAL SUPPORT IS HANDLED Clients whose websites are hosted by Studio Saffron have access to emergency technical support 24 hours a day. In the event of a website hosting outage, clients should leave a voicemail message and a technician will be paged. The phone number is listed on the Contact Us page of our website. Please note, technical support cannot be provided for clients’ individual computer issues or for third party products or services.
XIII. PAYMENT POLICIES 60% of the initial website design and development fees are due upon project initiation. Upon project completion, the remaining balance is due in full within five business days. Once the remaining balance is paid in full, the completed website will be moved from the staging server to the client’s server so the website will go live. At that time, Studio Saffron will also register the client’s website with Google, Yahoo, and Bing search engines. Payment for monthly services such as Hosting and Maintenance are due within net 20. Studio Saffron charges a late fee of 10% of the total outstanding balance for invoices not paid by the end of the calendar month (net 25). Accounts whose payments are received in less than 80% of total project costs are at risk of termination. Clients experiencing financial hardship should contact Studio Saffron to discuss payment options.
XIV. SEARCH ENGINE GUARANTEE Most every client would like his/her website to rank high in search engine results for selected keywords, yet search engine results are determined by a multitude of constantly changing factors, third party search engines, and the amount and quality of competition on the world wide web. Studio Saffron Web Design guarantees certain search-engine friendly techniques will be used in the creating of each custom website, such as keywords in the title bar at the top of the browser, the meta tags in the hidden coding behind the scenes, and alternate text behind some images. If the keyword placement in these three areas is not to the client’s liking, Studio Saffron will change these three items to the client’s choices one time for free. Subsequent or additional changes will be billed at the standard hourly rate. Additional search engine optimization (SEO) services are available for additional fees. Studio Saffron cannot be held responsible for search engine results.
XV. SEARCH ENGINE OPTIMIZATION, SOCIAL MEDIA MANANAGEMENT, AND MARKETING PLANS Our Marketing Plans offer a variety of services, including search engine optimization and social media (Facebook, Twitter, etc.) management. These plans require a three month minimum since it takes time to ramp up the effectiveness of these campaigns. After three months, the Marketing Plans convert to month-to-month plans which may be cancelled at any time with a 45 day written notification. Services provided in the marketing plans will be specified in a written agreement since plans may be tailored to meet each client’s needs. No service or standard of service is implied unless in writing in the agreement, thus, clients must be sure to specify any specific request (such as a particular number of followers or a particular social networking tool used, etc.) in writing.
XVI. QUALITY GUARANTEE We take pride in offering high quality services and professional customer service. While we make an effort to ensure every aspect of our service is to the client’s liking, we cannot control every variable. It is up to each client to regularly test the functionality of his/her website, email, and any other product or service to ensure everything works as desired. If any problem is discovered or error has been made, please report the problem to us immediately so we may take appropriate action. We cannot be responsible for perceived loss of revenue under any circumstances. Content changes resulting from a client’s error and/or problems related to third party vendors or technology, such as hosting servers or browser software may result in additional charges.
XVII. TERMINATION OF SERVICES If the client changes his/her mind about doing work with Studio Saffron during the course of the initial web design or development phase, the client will be responsible for the amount of work already completed. Depending on the amount of work completed at the time of cancellation, this may mean receiving a full refund, a partial refund, no refund, or owing additional fees. In order to protect clients from unintentional service interruption, clients wishing to terminate any services must request the service termination in writing.
XVIII. THIRD PARTY VENDORS Third party vendors may have separate terms of service agreements. Studio Saffron cannot be held liable for disputes with third party vendors. Studio Saffron cannot be held responsible for lack of functionality or any other aspect of third party services.
XIX. After client request, once the passwords are released of any services provided by or through Studio Saffron, client is responsible for maintaining the confidentiality of the username and password, if any, and are fully responsible for any and all activities that occur under the password or account. Client is fully responsible for all activities that occur under that account, including activities of others to whom client have provided their username or password.
XX.REFUSAL OF SERVICE Studio Saffron reserves the right to decline to do business with any client for any reason.
XXI. CHANGES TO TERMS OF SERVICE Studio Saffron reserves the right to change these terms of service at any time for any reason.